COVID-19 ~ Corona Virus Information
First, please keep yourself and others safe by learning from trusted sources of information. Fear and panic only worsen our individual and collective situation. Please act on all official guidelines and restrictions for the benefit of public health.
COVID-19 Specific Resources:
- New Mexico COVID-19 Symptom Hotline: 1-855-600-3453
- For every other concern, call 1-833-551-0518 or go to NewMexico.gov
- Senior food hotline: 1-800-432-2080
- Insulin: If someone has an immediate need, Lilly can help them obtain an emergency supply of insulin. In the U.S., they can call the Lilly Diabetes Solution Center at (833) 808-1234.
Also check out our local resource directory page for other ways to support your family during this challenging time. Always call a resource first if possible to confirm services are still operating or if any changes have been made to how services are offered.
What
are PNM and NMGC doing to help customers who are struggling to pay?
As a
reminder, PNM and NMGC will not disconnect service temporarily from customers
who are facing financial hardships due to COVID-19 coronavirus challenges.
Also, until further notice, PNM and NMGC will not be charging late fees if you
cannot pay on time. Additionally, PNM has suspended collection and credit
reporting for nonpayment. PNM and NMGC will provide customers with notice
before their billing/disconnection policies resume once the COVID-19
coronavirus stabilizes.
Does
this mean you need to pay your PNM and NMGC bills?
Pay
your bill in full or make a partial payment by the due date. Customers will
still need to pay for the electricity and gas they use. Think of this as relief
through payment deferment. If you are in the position to pay what you owe by
the due date, we suggest you do that. However, if you are facing financial
hardship, we ask you to pay what you can. Once things start to stabilize again,
the amount of electricity and gas you used will still be owed, so avoid a large
balance if possible by paying your bill in full or a portion that you can
afford.
What
do you do if you have large PNM and NMGC balances because of COVID-19
coronavirus impacts?
PNM
and NMGC are offering payment arrangements and low income programs to help with
your large balance and to prevent power being disconnected at your home once
the COVID-19 coronavirus stabilizes and payments resume again. This will help
ease worry about bringing your account current with just one payment and will
provide relief catching up on your bill.
Where
can you find more information?
PNM
and NMGC know that the impact of the coronavirus continues to change with each
passing day and they are taking every precaution to continue to deliver
reliable power and gas while working to protect you and their employees who are
working tirelessly to keep the lights on. We will get through this together.
Many thanks to you for staying united together and doing our best to keep
everyone healthy.
Temporary Changes
Affecting Children and Families:
- Expanding child care for first
responders and health providers:
During the public health emergency, CYFD will issue full-time child
care assistance contracts to first responders and health providers who
need child care. Please call 1-833-551-0518 to connect with the
state’s child care Resource and Referral line or go to www.cyfd.org to download a child care
assistance application.
- Enabling family, friends, and
neighbors (FFN) to deliver paid child care services: During the emergency health
declaration, the state will temporarily register family, friend and
neighbor (FFN) providers who may be eligible to receive child care
assistance funding; interested parties can call 1-833-551-0518. Temporary
FFN providers will be required to complete a background check, as will all
family members over the age of 18 living in their home. Temporary FFN
providers will also be required to complete a three-hour online health and
safety training and an online CPR training.
- Expanding child care access for
families: The state
has a child care Resource and Referral line to help families find child
care (1-800-691-9067; www.NewMexicoKids.org). Families can also contact
their CYFD eligibility specialist via phone or email to let them know they
now need full-time care; our team across the state will amend the
contracts. In addition, all parents receiving child care assistance will
have their copays waived during the public health emergency.
- Protecting CYFD assistance
benefits for families: Families
who choose to keep their children home during the emergency will not lose
their CYFD benefits. If a child care center closes and families need
services, they may transfer their child care benefits to an alternative
CYFD-approved provider -- and the state will continue paying subsidies to
both providers.
- Ensuring children have access to
meals: The state
applied for and received a waiver from the USDA which will allow school
and non-school sites to provide meals (breakfast and lunch) to all
children under age 18 needing food. Meals are provided “to-go” and must be
consumed off-site, following guidelines for social distancing. New
Mexicans with questions can call 1-833-551-0518 or email .
