First, please keep yourself and others safe by learning from trusted sources of information. Please act on all official guidelines and restrictions for the benefit of public health.
  • TESTING: To pre-register for COVID testing in Valencia County, visit cvtestreg.nmhealth.org
  • New Mexico COVID-19 Symptom Hotline: 1-855-600-3453
  • Valencia County COVID-19 Hotline: 505-864-7743 ext. 1101
  • For every other concern, call 1-833-551-0518  or go to NewMexico.gov
  • Senior food hotline: 1-800-432-2080
  • Insulin: If someone has an immediate need, Lilly can help them obtain an emergency supply of insulin. In the U.S., they can call the Lilly Diabetes Solution Center at (833) 808-1234.
  • The New Mexico Crisis and Access Line is available anytime, anywhere at 1-855-NMCRISIS (662-7474) for immediate in the moment mental health support.   
  • The New Mexico Healthcare Worker and First Responder Support Line is available for essential workers to talk about their mental health concerns at 1-855-507-5509 . 
  • If you or someone you know has been diagnosed, is awaiting test results, or has been impacted by COVID-19 (Coronavirus) call LLTI at 505-954-1057 to coordinate free online tele-behavioral services.

Also check out our local resource directory page for other ways to support your family during this challenging time. Always call a resource first if possible to confirm services are still operating or if any changes have been made to how services are offered.

Utilities Assistance:

What are PNM and NMGC doing to help customers who are struggling to pay?

As a reminder, PNM and NMGC will not disconnect service temporarily from customers who are facing financial hardships due to COVID-19 coronavirus challenges. Also, until further notice, PNM and NMGC will not be charging late fees if you cannot pay on time. Additionally, PNM has suspended collection and credit reporting for nonpayment.  PNM and NMGC will provide customers with notice before their billing/disconnection policies resume once the COVID-19 coronavirus stabilizes.

Does this mean you need to pay your PNM and NMGC bills?

Pay your bill in full or make a partial payment by the due date. Customers will still need to pay for the electricity and gas they use. Think of this as relief through payment deferment. If you are in the position to pay what you owe by the due date, we suggest you do that. However, if you are facing financial hardship, we ask you to pay what you can. Once things start to stabilize again, the amount of electricity and gas you used will still be owed, so avoid a large balance if possible by paying your bill in full or a portion that you can afford.

What do you do if you have large PNM and NMGC balances because of COVID-19 coronavirus impacts?

PNM and NMGC are offering payment arrangements and low income programs to help with your large balance and to prevent power being disconnected at your home once the COVID-19 coronavirus stabilizes and payments resume again. This will help ease worry about bringing your account current with just one payment and will provide relief catching up on your bill.  

Where can you find more information?

More information is available at PNM.com/help and NMGCO.com/en/COVID_nineteen. Para Español ver aquí PNM.com/ayuda and NMGCO.com/es/COVID_nineteen

PNM and NMGC know that the impact of the coronavirus continues to change with each passing day and they are taking every precaution to continue to deliver reliable power and gas while working to protect you and their employees who are working tirelessly to keep the lights on. We will get through this together. Many thanks to you for staying united together and doing our best to keep everyone healthy.

Temporary Changes Affecting Children and Families:

  • Expanding child care for first responders and health providers: During the public health emergency, CYFD will issue full-time child care assistance contracts to first responders and health providers who need child care. Please call 1-833-551-0518 to connect with the state’s child care Resource and Referral line or go to www.cyfd.org to download a child care assistance application. 
  • Enabling family, friends, and neighbors (FFN) to deliver paid child care services: During the emergency health declaration, the state will temporarily register family, friend and neighbor (FFN) providers who may be eligible to receive child care assistance funding; interested parties can call 1-833-551-0518. Temporary FFN providers will be required to complete a background check, as will all family members over the age of 18 living in their home. Temporary FFN providers will also be required to complete a three-hour online health and safety training and an online CPR training.  
  • Expanding child care access for families: The state has a child care Resource and Referral line to help families find child care (1-800-691-9067; www.NewMexicoKids.org). Families can also contact their CYFD eligibility specialist via phone or email to let them know they now need full-time care; our team across the state will amend the contracts. In addition, all parents receiving child care assistance will have their copays waived during the public health emergency. 
  • Protecting CYFD assistance benefits for families: Families who choose to keep their children home during the emergency will not lose their CYFD benefits. If a child care center closes and families need services, they may transfer their child care benefits to an alternative CYFD-approved provider -- and the state will continue paying subsidies to both providers. 
  • Ensuring children have access to meals: The state applied for and received a waiver from the USDA which will allow school and non-school sites to provide meals (breakfast and lunch) to all children under age 18 needing food. Meals are provided “to-go” and must be consumed off-site, following guidelines for social distancing. New Mexicans with questions can call 1-833-551-0518 or email .

Website Builder provided by  Vistaprint